TROUBLESHOOTING & TECHNICAL REQUIREMENTS
OnRamps is dedicated to preparing students and teachers for success in an ever-changing landscape—meeting their needs and the needs of partnering school districts, colleges, and universities where they are.
SUPPORT
We are here to help you navigate the OnRamps experience.
The OnRamps Support team’s hours of operation are Monday through Friday, 8am to 5pm CT, closed on University Holidays.
You may email the team at support@onramps.zendesk.com, or call or send a text to (512) 265-2515.
For additional information or assistance, OnRamps students may also visit the OnRamps Portal FAQ page (UT EID login required).
ACCESS
UT EID
Students and teachers must create a UT EID and password when starting with OnRamps. Visit UT EID Self-Service Tools for help with your UT EID and to find or reset your password. You must follow the secure password requirements if you are resetting your password.
Logging into Canvas
OnRamps courses use the same Learning Management System as the University of Texas at Austin to adhere to the standards, quality, and rigor of the college experience as designed by University Faculty.
OnRamps students and instructors may access the OnRamps Canvas experience at https://onramps.instructure.com.
Hardware Requirements
Students must have one-to-one access to an Internet-connected computer or tablet in class and during out-of-class time in order to complete assignments.
This access can be on-campus, such as at a lab or in the library, or off-campus. Since the courses contain audio and video components, devices should have audio capabilities or the option to be connected to speakers or headphones.
Web Browsers
For best performance, Canvas should be used on the current or first previous major release of Chrome, Firefox, Edge, or Safari. Because it is built using web standards, Canvas runs on Windows, Mac, Linux, iOS, Android, or any other device with a modern web browser.
Software and Email
Canvas must be used as the LMS for this course. All resources, materials, and tools are housed in Canvas, including the grade book. Students must have an email address to effectively use their Canvas account.
Technology Manual and Allow Lists for Districts
Districts will be provided a detailed technology manual outlining optimal firewall configurations, domains and email addresses to allow, course content to allow, and any additional technology requirements for specific courses.